If you don't find the answer to your question on our website, please give us a call, or email us. We're always pleased to talk or correspond with our customers! See our Contact Us page for phone numbers, or our May We Help You page for specific managers, or send an email to us at email@example.com.
To what areas does Golden Boy Pies deliver, and when? We deliver to several major cities in Kansas, Missouri, Nebraska, Iowa, and western Illinois. Our routes include other towns along the route from the Kansas City area to these cities. Routes go out one or more days per week, depending on the area, Monday through Friday (MTWRF).
The Kansas City Metropolitan area receives deliveries daily in some areas, limited days in others. Our Nebraska route (MR) goes to Omaha, NE, and Council Bluffs, IA. Our Iowa route (TF) goes to Des Moines. We have routes to Topeka, KS (TR), and to Wichita, KS (MR). In Missouri, we go to Springfield (W), as well as to Columbia and St. Louis (MWF). Our Illinois route (MWF) is limited to the area near St. Louis.
Wait a minute - What does "MTWRF" mean? Monday, Tuesday, Wednesday, thuRsday, Friday.(We're so busy taking orders, we don't have the time to spell out the days!)
What is the minimum for delivery? As of November 1, 2004, our minimum quantity for delivery is seven units (or seven points) for most areas. A very few outlying areas may have a higher minimum. Please note that a "Unit" (or "point") is different from an "Item". See next FAQ.
What exactly is a "unit" (sometimes referred to as a "point")? Each single food item you order counts as at least one "unit" (or "point"). And - Some food items count as more than one, making it easier for you to reach the minimum units (or points) required for a delivery.
Each PIE & 1/2 Dozen Cupcakes
Each QUARTER-SHEET Blondie, Brownie, or Treat Bar
Each QUARTER-SHEET PAN Crisp
Each 8" ROUND LAYER CAKE
Each HALF-SHEET Cake, Blondie, Brownie, or Treat Bar
Each 9" PRE-CUT CHEESECAKE
Each FULL SHEET Cake, Blondie, Brownie, or Treat Bar
Boxes, pie markers, etc., do not count as units. I'm outside your delivery area. Can I order your products and have them shipped to me by common carrier? We're sorry, but our products require special handling. And, because we deliver them ourselves, they (and their packaging) are not designed to suffer the rigors required of pastries shipped by other carriers.
My restaurant is quite a ways off your routes, but I would like to use your products. Can I pick them up and transport them myself? Yes - with certain qualifications. Please see the question under "PICKING UP YOUR ORDER" regarding transporting our products.
Is there any way I can get fewer than the minimum of seven units? Yes! Both wholesale and retail customers can place an order to pick up on any weekday (MTWRF) at our Overland Park, Kansas, location. That way, there's NO minimum! (But see the question regarding transporting them yourself, below.)
I am quite far away from you, but would like to buy your products. Can I pick them up and transport them myself? Yes - with certain qualifications. We don't add preservatives to our products, so constant refrigeration is very important to many of them.
A cooler with dry ice will gain you some, but not a lot, more leeway. Because we care about our customers and our products, we reserve the right to refuse to fill an order which we feel will not be transported properly and promptly. And, yes, we will likely check to be sure you have that cooler with dry ice, if you're going very far! Remember, this is for YOUR protection!
For more product-specific information on refrigeration requirements, download our two-page Handling Guidelines in ".pdf" (Adobe Reader) format.
When can I pick up my order? Our office is open for pick-up of orders Monday through Friday from 8:30 a.m. until 3:00 p.m. You can pick up or place an order at any time during these hours. (Special limited hours may apply before a holiday, so check our Quick & Timely Notes or our Calendar prior to holidays.)
Please note: Our office is never open on Saturday or Sunday.
Can't I just call anytime and come in to pick up pies & cakes? We are a commercial bakery and bake fresh to order. Therefore, we do not usually have any products left over.
Once in a great while, the bakers may make a mistake and overbake. So if you need something the same day, you can call and check with us in the morning. Because we don't sell day-old products, anything left over at noon, when the next day's totals go to the plant, is disposed of. So don't wait until later in the day, or the answer will be a definite "not today", and by then it will be too late for tomorrow, too!
Remember, to be sure to get what you want, when you want it, place your order ahead of time. Our deadline for orders is noonthe day before delivery/pickup - and noon on Friday for an order for Monday. We do ask that for special orders, and orders for Sheet Cakes, that you give us at least a two-day notice, so we can plan production. What happens if I don't pick up an order that I've placed? Because we bake only what is ordered, and we don't sell "day old" products, we will have to throw it out. Therefore, an order not picked up may result in suspension of ordering privileges.
So, if there's an emergency that keeps you from picking up your order, please let us know as soon as possible.
REFRIGERATION & HANDLING You can download our detailed two-page Handling Guidelines in ".pdf" (Adobe Reader) format.
Are there any refrigeration requirements if you are delivering the products to my restaurant or business? Yes! All our cream pies and specialty pies, such as pecan and pumpkin, as well as our cheesecakes, must be kept constantly refrigerated below 41° F. The Health Departments require that these products not be kept out of refrigeration for more than a total of 90 minutes from the time they are produced until they are eaten! Part of this time has already been used up in topping them (if they are cream pies or cheesecakes) and in loading them for delivery. When producing these products, temperature is carefully monitored through cool down after cooking, and during topping, and then loading into our carriers. (There is even a carefully monitored maximum time limit for cream pies to cool down after cooking!) Whenever the products are not actually being worked on, they go into our cooler. And, after loading that night, the carriers are placed in our cooler, ready for the coming morning's routes. In the wee hours of the morning, your order is removed from our cooler and loaded on one of our specially refrigerated trucks by the driver making the delivery. That driver monitors the temperature of the cargo area throughout that day's deliveries. When making your delivery, our drivers are instructed to personally place - or watch you place - those products requiring refrigeration only in a properly functioning cooler or refrigerator. (That's one in which the temperature is maintained below 41° F. - preferably between 38 ° F. and 40° F.) Any driver who fails to follow this procedure is subject to immediate dismissal, so please do not ask them to overlook it!
Can I freeze your products? Many of them can be frozen. Cakes, Cupcakes, Blondies, Brownies, Treat Bars, Cheesecakes, Cheese Pies, and Key Lime Pies respond to freezing extremely well. For longer than a day or two, be sure they're well-sealed in freezer-quality packaging. (Our pre-cut Cheesecakes already come in freezer boxes.) Our Fruit Pies can be frozen, but the Blackberry may bleed through the top crust when thawed. Freezing will cloud the Cherry pie filling. If you warm the pie gently in the oven, or microwave a slice for a few seconds, this should help to clear it up. But the filling will be stiffer than it was when it was fresh.
Never freeze the cream pies, unless you plan to eat them frozen. (You wouldn't like the result when they thaw.) Specialty Pies (Pecan, Pumpkin, and Sweet Potato) could be frozen briefly, but their quality will be reduced.
Which of your products do not require refrigeration? Our Fruit Pies (including traditional and streusel-topped) do not require refrigeration.
Neither do our Blondies, Brownies or Treat Bars.
Our Cakes and Cupcakes do not require refrigeration for health reasons, but the Carrot Cakes and Lemon Sunshine Cakes require it to keep the icing from melting. Our Whipped-Topped Cakes and Cupcakes should be refrigerated as much as possible, to keep the non-dairy whipped topping from becoming dry or losing volume.
That said, everything keeps better when constantly refrigerated.
What is the least I can order of any item? Although we have an overall seven-unit minimum for delivery, there is no minimum per item. You can mix and match as you please. You might want one fruit pie, one cream pie, a 1/2 dozen cupcakes, a quarter sheet of brownies, a quarter sheet of lemon bars, and a layer cake. That's just fine, and qualifies for a delivery!
What is the most I can order at one time? We have taken single orders as large as 1000 units! Give us a call and let us know your needs. We'll do our best to work along with you. Limits would depend on your location, available delivery days, space on our refrigerated trucks, and spare production capacity.
How do I place an order? If you have not ordered from us before, we must talk with you to get the necessary information. Please call during our business hours (MTWRF 8:00am to 4:00pm), or let us know by e-mail, voice mail, or fax how we can call you during our office hours. We will not accept any first orders without this personal contact. We do now offer you the option to "Start an Order" from our "Contact Us" page. However, we will still need to talk with you BEFORE we can process your order.
If you order from us regularly, you may call, fax, or e-mail your order. If you choose to send us your order electronically, we recommend a backup "fail-safe" method in case an electronic system fails. (Fax it, or leave it on our voice mail, and request confirmation by a certain time before the deadline; then be sure to call us if you don't hear from us by that time. Or e-mail it, and leave us a voice mail message that you have done so, along with a phone number where we can reach you, in case our e-mail goes down.) Unless you specifically request that we not do so, we normally call our regular business customers each morning before your next delivery day, to take your order.
When should I place my order? We need your completed order, at the latest: - by noon the day before delivery or pickup, or - by noon on Friday for a Monday order You can place your order in advance. Orders are entered into our system by delivery/pick-up date, so there is no limit on how far ahead you can place it. And, no matter when you placed your order, you can still call us by the final noon deadline for that day, to change it!
How do I reach you? Phone us, fax us, email us! We always welcome your call! We have voice mail when the office is closed, so you can call any time! If you are in the Kansas City area, please call our main phone number: (913) 384-6460. If this is not a local call for you, please call us TOLL FREE at (800) 634-7284. Our dedicated 24-hour fax line is (913) 384-3352. Our e-mail address is firstname.lastname@example.org.
To contact a specific manager, see our "May We Help You?"page for individual extensions and email addresses. Just remember to let us know where we can reach you during our business hours (MTWR 8:00am - 4:00pm, and Fri 8:00 am - 3:00 pm).
Do any orders require extra notice? Yes. Orders for large quantities of cakes, cupcakes, cheesecakes, blondies, brownies or treat bars (especially if you don't regularly order that many) may require two or more days' notice. We also request two days' notice for orders of half or full sheet cakes. Cakes, cupcakes, and especially cheesecakes, require special scheduling so they can be baked, cooled, and cakes iced or cheesecakes cut. And, since we want to give you fresh-baked quality, we don't keep rack upon rack of them in a freezer just waiting for you to call!
Can I place my order ahead of time, or place more than one order at a time? Yes! You can place your order as far in advance as you wish. And we can take as many future orders as you want to place. We can even take a future special order, and make a note to check back with you for a regular order to add to it.
Can I change my order after I've placed it? Yes, you can change any order up until the order deadline of noon the day before delivery or pickup (noon Friday for Monday delivery or pickup.) At noon, totals go to our plant and production is scheduled. After that, we cannot make changes.
Can I order online? We now offer you the opportunity to begin the order process online. Please do NOT provide confidential information, as this is NOT a "secure" system. To begin your order online, go to our "Contact Us" webpage, and choose "Start an Order" from the "Pick a Subject" list. Please note that we still require that we be able to TALK with you about your order, before we can process it. Because of variations in delivery areas, times, and our need for certain information, we still recommend calling our office as the best, fastest, surest way to place an order. However, you may initiate contact through this website, and we will contact you at your convenience. Or, you may call, fax, or write us. If you are already a customer, you may e-mail your order. BUT due to occasional delays in server delivered e-mail, you may also want to call and let us know you've e-mailed your order, and where to contact you if there is a problem. Then, if we don't get it before our deadline, we can give you a quick call.
You're a bakery. Can't I reach you outside "office" hours? No one is available evenings or weekends who is authorized to take orders or make any changes in orders.
We do want to meet your needs as much as possible, so we have other ways to contact us: ·You can leave a message on company voice mail, and we will return your call during office hours. ·You may fax an order, which we will process during office hours, to (913) 384-3352. ·Or, you may e-mail us: email@example.com
If you choose one of these methods, keep in mind that electronic communication can sometimes fail. Be sure to add a backup "fail-safe" as described in the above FAQ "How do I place an order?" Please note: After the deadline for an order has passed, we will not be able to make changes, additions, or cancellations for that day.
What time and days can I place my order? Our office is open - Monday through Thursday from 8:00 a.m. until 4:00 p.m. - and Friday from 8:00 a.m. until 3:00 p.m. You can pick up or place an order at any time during these hours. (Special limited hours may apply before a holiday, so check our Quick and Timely Notes or our Calendarprior to holidays.) Remember our noon deadline for placing orders for next day pickup or delivery! Please note: Our office is never open on Saturday or Sunday, so the deadline for Monday pickups is noon on Friday!
You say you use a heavy aluminum foil tin to bake your pies. Does this mean I get a free tin with my pie? Exactly! You may keep this pie tin -- it comes in handy for many uses in the kitchen. We recommend that you either keep the tin or recycle it.
Do you sell to organizations? Yes! We offer recognized organizations the regular wholesale price for your area. If your order is for a business or community building with regular hours, we may even be able to deliver it!
Can individuals make retail purchases from you? Yes. You may order our products for pickup at our Overland Park, Kansas, offices. Sorry, we do not deliver to individuals.
What do your products cost? We do not list prices online, as we require more information from you regarding retail or wholesale, area, and volume. Please contact us, by phone, fax, e-mail, or mail. We will be happy to provide you with a customized price list.
How do I pay for my order? Unless credit terms have been approved, you will need to pay for your order at the time of delivery or pickup. You may pay by cash or check. (Sorry, we do not accept credit or debit cards.)
What are your requirements for establishing credit terms? We set our prices based on COD payment, and our (highly perishable) products don't have any residual value, as would furniture or office supplies. So, when we do extend credit, our standard terms are Net 7 Days from the end of the week of delivery (NET 7 EOW). We accept credit applications only from businesses which have been operating that restaurant or foodservice for a minimum of three years. And we limit extension of credit to those applicants with a record of prompt payment under the credit terms of other food suppliers. This policy helps us to keep your prices as low as possible, while maintaining top quality in both products and service.
I'm new in the restaurant business, so I don't qualify for credit terms. But I can't always be at the restaurant to pay your driver. Any ideas? Yes! When you place your order, we can give you the total right then. (If you must pay sales tax, we will have to call you back the afternoon before delivery, with the final total, after the invoice has printed.) Then, you can just leave a check (or that amount of cash) where the employees who will be on duty can get to it. Another alternative is to prepay your orders, by depositing an agreed-upon amount with us. Then, weekly or monthly, you can replenish that amount as it is reduced by your orders.
Some of your products contain peanut butter, including Peanut Butter Cream Pie, Chocolate Peanut Butter Cream Pie, Peanut Butter-Iced Brownies, Chocolate Peanut Butter Cake, and Chocolate Peanut Butter Cup Cheesecake. Is it safe to eat them, given the January 2009 recall involving peanut butter?
Yes! None of the ingredients we use are involved in the current recall. See "About Our Peanut Butter" for more information.